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Customer Retention: How to Encourage Customer Loyalty and Keep them Coming Back!

June 8 @ 12:00 pm - 1:00 pm

| No Cost

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The goal of customer retention is to keep your existing customers. In this workshop, we will explore some sure-fire tips on customer service to help you create a customer retention program so that you can keep them coming back.

Featured Speaker

Terrie Simmons is a civic leader, the first Director of the Women’s Business Center for Aurora, the first female Chair of the Board of the Quad County African American Chamber of Commerce, and the first in her family to graduate college. Terrie is a strategic innovator who has demonstrated the ability to direct, influence and motivate diverse teams to achieve outstanding success in a variety of areas. Terrie is expertly experienced in non-profit management, leadership development, and all phases of entrepreneurship “How-to’s.” She is also an adjunct professor teaching business courses at the graduate level. Terrie is currently the Director for our CARES Act Program for the Women’s Business Center in Aurora, IL, assisting those who have been affected by the COVID 19 pandemic. ​


 If you have not done so in the past 12 months, you must fill out this form prior to participating in the webinar.

Client Intake Form 

After filling out the form, please register for the webinar at the registration link below.

Contact: Terrie Simmons, Director, WBC Aurora CARES ACT Program | tsimmons@wbdc.org

Funded in part through a Cooperative Agreement with the U.S. Small Business Administration.


June 8
12:00 pm - 1:00 pm
No Cost
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Register Here